Frequently Asked Questions

Hilo Power Self Storage has answers to the most frequently asked questions

Hilo Power Self Storage  is dedicated to providing you with the best in customer service. Below are the answers to many of the most common questions. If your questions are not answered here, please feel free to contact the facility and speak to one of our Self Storage Professionals

How long do I have to sign up for?
We offer month-to-month leases, meaning no long-term contracts and no commitment.

Do I need insurance?
You may carry your own insurance (check your homeowner’s or renter’s policy to see if you are already covered) or apply for insurance coverage from a company that specializes in self-storage insurance.

Do you give me a key?
You provide your own lock and key, so that you are the only one with access to your storage unit. You may purchase a high quality lock at our storage office.

How much notice to must be given when I move out?
We require a 10 day written notice to move out. Full details on the vacating policy will be provided for you at the time of move-in.

Do you offer a mover?
Although we don’t offer a mover, we do offer FREE use of our moving truck at move-in. Please contact the facility for full details. We would also be more than happy to recommend a local reliable mover.

How can I make a payment?
Payments can be processed by mail, in person, via our website or through our automated phone payment system. To make a payment by phone, contact  (808) 464-6642. You may also arrange to have payment be automatically deducted from your credit card or bank account. Please email: admin@hilopowerstorage.com to request the necessary forms. Hilo Power Self Storage is equipped with a payment drop box however we do not recommend this for cash payments.

What sizes do you have and how much do they cost?
We have a wide variety of unit sizes to meet your needs. Unit sizes and prices vary by location. Please contact a facility near you for available sizes and prices.

How do I calculate how much storage space to rent?
Our expert managers can assist you in determining the right size. Just give us a brief description of what will be stored and we’ll help you determine how much space is needed.

What forms of payment do you accept?
We accept major credit/debit cards, checks, and cash.

Do you sell Locks, Packing and Moving supplies?
Yes, High quality locks with a Lifetime Warranty at a discounted price! We also offer boxes and moving supplies.

Do you have outdoor storage for boats, RVs and other vehicles?
Yes, we have space for Boats, RVs, Commercial Vehicles, Semi-trailers, Trucks and Cars at our locations, except Kauai Self Storage.

What kind of documentation do I need to rent a storage unit?
A valid driver’s license or federal ID with picture is required to lease a unit. Watercraft and RV must be accompanied by current registration and proof of insurance.

How long will it take to complete my transaction on move-in day?
The entire move-in process should take fewer than 15 to 20 minutes. Please keep in mind that this time could vary depending on whether there are other customers ahead of you when you arrive. Mornings are usually the slowest period of the day, while afternoons are busier. To expedite the move-in process, you may complete your paperwork online.